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Dag Kurtt Merci voor de snelle reactie! Hieronder het verslag zoals verkregen uit je stappenplan. Ik hoop dat ik goed begrepen heb dat ik het in dit bericht moest kopiëren? Voor mij is dit chinees en zou niet weten hoe verder... Hoop op een reactie. Groet! Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 0:29:59, on 27-6-2012 Platform: Windows Vista SP2 (WinNT 6.00.1906) MSIE: Internet Explorer v9.00 (9.00.8112.16446) Boot mode: Normal Running processes: C:\Windows\system32\Dwm.exe C:\Windows\system32\taskeng.exe C:\Windows\Explorer.EXE C:\Windows\system32\taskeng.exe C:\Program Files\ASUS\ASUS Live Update\ALU.exe C:\Program Files\Windows Defender\MSASCui.exe C:\Program Files\Nero\Nero 7\InCD\InCD.exe C:\Windows\RtHDVCpl.exe C:\Program Files\Intel\Intel Matrix Storage Manager\IAANOTIF.EXE C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\Program Files\ASUS\ATK Media\DMedia.exe C:\Program Files\P4P\P4P.exe C:\Windows\system32\wuauclt.exe C:\Windows\ASScrPro.exe C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\AVAST Software\Avast\AvastUI.exe C:\Program Files\real\realplayer\Update\realsched.exe C:\Program Files\Windows Sidebar\sidebar.exe C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe C:\Program Files\Windows Live\Messenger\msnmsgr.exe C:\Windows\ehome\ehtray.exe C:\Program Files\Skype\Phone\Skype.exe C:\Program Files\Windows Media Player\wmpnscfg.exe C:\Users\Monique\AppData\Roaming\Dropbox\bin\Dropbox.exe C:\Windows\ehome\ehmsas.exe C:\Program Files\Windows Sidebar\sidebar.exe C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe C:\Program Files\Skype\Plugin Manager\skypePM.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Google\Google Toolbar\GoogleToolbarUser_32.exe C:\Program Files\Microsoft\BingBar\7.1.382.0\BingApp.exe C:\Program Files\Microsoft\BingBar\7.1.382.0\BingBar.exe C:\Program Files\Skype\Toolbars\Shared\SkypeNames2.exe C:\Program Files\Microsoft\BingBar\7.1.382.0\BingSurrogate.exe C:\Program Files\Microsoft\BingBar\7.1.382.0\BingSurrogate.exe C:\Program Files\Microsoft\BingBar\7.1.382.0\BingSurrogate.exe C:\Program Files\Microsoft\BingBar\7.1.382.0\BingSurrogate.exe C:\Windows\system32\Macromed\Flash\FlashUtil11f_ActiveX.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN | Hotmail | Messenger | Nieuws, sport, entertainment, video, lifestyle, auto en nog veel meer, dat is MSN ! R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Bing R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Google R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = ASUS R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = Hotmail, Messenger, het laatste nieuws en entertainment | MSN.NL R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = O1 - Hosts: ::1 localhost O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file) O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file) O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll O2 - BHO: Bing Bar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\Microsoft\BingBar\7.1.382.0\BingExt.dll O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll O3 - Toolbar: Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files\Microsoft\BingBar\7.1.382.0\BingExt.dll" (file missing) O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe O4 - HKLM\..\Run: [inCD] C:\Program Files\Nero\Nero 7\InCD\InCD.exe O4 - HKLM\..\Run: [startCCC] C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe O4 - HKLM\..\Run: [skytel] Skytel.exe O4 - HKLM\..\Run: [iAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe" O4 - HKLM\..\Run: [sMSERIAL] C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe O4 - HKLM\..\Run: [JMB36X IDE Setup] C:\Windows\RaidTool\xInsIDE.exe O4 - 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{2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file) O9 - Extra 'Tools' menuitem: Verz&enden naar OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file) O9 - Extra button: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics O15 - Trusted Zone: Elegant vlaams energiebedrijf O16 - DPF: CabBuilder - http://kiw.imgag.com/imgag/kiw/toolbar/download/InstallerControl.cab O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx2.hotmail.com/mail/w2/resources/VistaMSNPUplden-us.cab O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab O16 - DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} (Windows Live Hotmail Photo Upload Tool) - http://gfx2.hotmail.com/mail/w4/pr01/photouploadcontrol/VistaMSNPUpldnl-be.cab O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll O23 - Service: ADSM Service (ADSMService) - Unknown owner - C:\Program Files\ASUS\ASUS Data Security Manager\ADSMSrv.exe O23 - Service: Mobiel Apple apparaat (Apple Mobile Device) - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe O23 - Service: ASLDR Service (ASLDRService) - Unknown owner - C:\Program Files\ATK Hotkey\ASLDRSrv.exe O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe O23 - Service: ATKGFNEX Service (ATKGFNEXSrv) - Unknown owner - C:\Program Files\ATKGFNEX\GFNEXSrv.exe O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe O23 - Service: avast! 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hallo hierbij een update van mijn situatie; heb inmiddels antwoord van het windows live team, zij stuurden een linkt om mijn paswoord te veranderen, heb de stappen gevolgd en zou nu weer toegang moeten krijgen tot mijn account... maar niet dus. Hij blijft 'hangen'. Dus ik heb mijn wachtwoord verandert, log me opnieuw in en dan blijft de computer maar 'denken'. Heeft iemand een idee hoe ik nu verder kan?! De link die ze me toestuurden is inmiddels verlopen = maar 1x te gebruiken. Ik word er een beetje radeloos van en hoop dat iemand weet wat ik verder kan doen.... Groeten!

Jion, bedankt voor je snelle reactie! Ik heb je eerste linkt gebruikt, de stappen doorlopen en nu maar hopen dat het werkt. Ik laat nog van me horen. Groet!

Hallo Mijn account is geblokkeerd, het is een hotmail live account. Ik kan me ook niet meer aanmelden bij windows live messenger. Als ik de stappen volg om het te deblokkeren stuit ik op de stap; code invoeren die vervolgens gestuurd wordt naar een email-adres wat ik niet ken (en ook niet kan wijzigen) maar zelfs het invoeren van een code (die ik zelf moet bedenken) lukt niet... Het is een mailadres wat ik veel gebruik en waar gegevens in staan die ik nog nodig heb. Ik zou heel dankbaar zijn als er iemand is die mij verder kan helpen... Groet!