Mogelijk virus

Jade · 27 oktober 2013

Beste pc-helpmedewerker,

Na het verkeerd downloaden van een bestand op internet, heb ik last van opeens verschijnende reclames en dat soort praktijken.

Het gebeurt wel alleen als ik Mozilla Firefox gebruik.

Ik heb een HiJackthisLog gemaakt en hoop dat u me kan helpen. Alvast bedankt.

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 1:12:07, on 27-10-2013

Platform: Windows 7 SP1 (WinNT 6.00.3505)

MSIE: Internet Explorer v10.0 (10.00.9200.16720)

Boot mode: Normal

Running processes:

C:\Program Files (x86)\Acer\clear.fi\MVP\clear.fiAgent.exe

C:\Program Files (x86)\Acer\clear.fi\MVP\.\Kernel\DMR\DMREngine.exe

C:\Users\Emmy\AppData\Local\tuto4pc_pt_28\upt4pc_pt_28.exe

C:\Users\Emmy\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe

C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe

C:\Program Files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe

C:\Program Files (x86)\EgisTec IPS\PmmUpdate.exe

C:\Users\Emmy\AppData\Roaming\Dropbox\bin\Dropbox.exe

C:\Program Files (x86)\NTI\Acer Backup Manager\BackupManagerTray.exe

C:\Program Files (x86)\Launch Manager\LManager.exe

C:\Program Files (x86)\Acer\clear.fi\Movie\clear.fiMovieService.exe

C:\Program Files (x86)\iTunes\iTunesHelper.exe

C:\Program Files (x86)\G Data\InternetSecurity\AVKTray\AVKTray.exe

C:\Program Files (x86)\G Data\InternetSecurity\Firewall\GDFirewallTray.exe

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe

C:\Program Files (x86)\tuto4pc_pt_28\tuto4pc_pt_28.exe

C:\Program Files (x86)\Launch Manager\LMworker.exe

C:\Program Files (x86)\EgisTec IPS\EgisUpdate.exe

C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

O2 - BHO: G Data WebFilter Class - {0124123D-61B4-456f-AF86-78C53A0790C5} - C:\Program Files (x86)\G Data\InternetSecurity\WebFilter\AVKWebIE.dll

O2 - BHO: MSS+ Identifier - {0E8A89AD-95D7-40EB-8D9D-083EF7066A01} - C:\Program Files\McAfee Security Scan\3.8.130\McAfeeMSS_IE.dll

O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~2\MICROS~4\Office14\GROOVEEX.DLL

O2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Oracle\JavaFX 2.1 Runtime\bin\ssv.dll

O2 - BHO: (no name) - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - (no file)

O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~4\Office14\URLREDIR.DLL

O2 - BHO: G Data BankGuard - {BA3295CF-17ED-4F49-9E95-D999A0ADBFDC} - C:\Program Files (x86)\Common Files\G Data\AVKProxy\BanksafeBHO.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Oracle\JavaFX 2.1 Runtime\bin\jp2ssv.dll

O3 - Toolbar: G Data WebFilter - {0124123D-61B4-456f-AF86-78C53A0790C5} - C:\Program Files (x86)\G Data\InternetSecurity\WebFilter\AVKWebIE.dll

O3 - Toolbar: (no name) - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - (no file)

O4 - HKLM\..\Run: [iAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe

O4 - HKLM\..\Run: [suiteTray] "C:\Program Files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe"

O4 - HKLM\..\Run: [EgisTecPMMUpdate] "C:\Program Files (x86)\EgisTec IPS\PmmUpdate.exe"

O4 - HKLM\..\Run: [EgisUpdate] "C:\Program Files (x86)\EgisTec IPS\EgisUpdate.exe" -d

O4 - HKLM\..\Run: [Norton Online Backup] C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuClient.exe

O4 - HKLM\..\Run: [backupManagerTray] "C:\Program Files (x86)\NTI\Acer Backup Manager\BackupManagerTray.exe" -h -k

O4 - HKLM\..\Run: [LManager] C:\Program Files (x86)\Launch Manager\LManager.exe

O4 - HKLM\..\Run: [Dolby Advanced Audio v2] "C:\Dolby PCEE4\pcee4.exe" -autostart

O4 - HKLM\..\Run: [ArcadeMovieService] "C:\Program Files (x86)\Acer\clear.fi\Movie\clear.fiMovieService.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [bCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices

O4 - HKLM\..\Run: [G Data AntiVirus Tray Application] C:\Program Files (x86)\G Data\InternetSecurity\AVKTray\AVKTray.exe

O4 - HKLM\..\Run: [GDFirewallTray] C:\Program Files (x86)\G Data\InternetSecurity\Firewall\GDFirewallTray.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

O4 - HKLM\..\Run: [tuto4pc_pt_28] "C:\Program Files (x86)\tuto4pc_pt_28\tuto4pc_pt_28.exe"

O4 - HKLM\..\RunOnce: [upt4pc_pt_28.exe] C:\Users\Emmy\AppData\Local\tuto4pc_pt_28\upt4pc_pt_28.exe -runonce

O4 - HKCU\..\Run: [spotify Web Helper] "C:\Users\Emmy\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe"

O4 - HKCU\..\Run: [WebDriveTray] C:\Program Files\WebDrive\webdrive.exe /trayicon

O4 - HKUS\S-1-5-18\..\RunOnce: [isMyWinLockerReboot] msiexec.exe /qn /x{voidguid} (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\RunOnce: [isMyWinLockerReboot] msiexec.exe /qn /x{voidguid} (User 'Default user')

O4 - Startup: Dropbox.lnk = Emmy\AppData\Roaming\Dropbox\bin\Dropbox.exe

O4 - Global Startup: McAfee Security Scan Plus.lnk = C:\Program Files\McAfee Security Scan\3.8.130\SSScheduler.exe

O4 - Global Startup: vpngui.exe.lnk = ?

O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~4\Office14\EXCEL.EXE/3000

O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~2\MICROS~4\Office14\ONBttnIE.dll/105

O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll

O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll

O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~4\Office12\REFIEBAR.DLL

O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll

O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL

O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll

O20 - AppInit_DLLs: C:\Windows\SysWOW64\nvinit.dll

O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe

O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)

O23 - Service: Mobiel Apple apparaat (Apple Mobile Device) - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

O23 - Service: G Data AntiVirus Proxy (AVKProxy) - G Data Software AG - C:\Program Files (x86)\Common Files\G Data\AVKProxy\AVKProxy.exe

O23 - Service: G Data Scheduler (AVKService) - G Data Software AG - C:\Program Files (x86)\G Data\InternetSecurity\AVK\AVKService.exe

O23 - Service: G Data Bestandssysteembewaker (AVKWCtl) - G Data Software AG - C:\Program Files (x86)\G Data\InternetSecurity\AVK\AVKWCtlX64.exe

O23 - Service: Bonjour-service (Bonjour Service) - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe

O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files (x86)\Cisco Systems\VPN Client\cvpnd.exe

O23 - Service: Dritek WMI Service (DsiWMIService) - Dritek System Inc. - C:\Program Files (x86)\Launch Manager\dsiwmis.exe

O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)

O23 - Service: EgisTec Ticket Service - Egis Technology Inc. - C:\Program Files (x86)\Common Files\EgisTec\Services\EgisTicketService.exe

O23 - Service: Acer ePower Service (ePowerSvc) - Acer Incorporated - C:\Program Files\Acer\Acer ePower Management\ePowerSvc.exe

O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)

O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe

O23 - Service: G Data Personal Firewall (GDFwSvc) - G Data Software AG - C:\Program Files (x86)\G Data\InternetSecurity\Firewall\GDFwSvcx64.exe

O23 - Service: G Data Scanner (GDScan) - G Data Software AG - C:\Program Files (x86)\Common Files\G Data\GDScan\GDScan.exe

O23 - Service: GREGService - Acer Incorporated - C:\Program Files (x86)\Acer\Registration\GREGsvc.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: Intel® Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe

O23 - Service: iPod-service (iPod Service) - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: Live Updater Service - Acer Incorporated - C:\Program Files\Acer\Acer Updater\UpdaterService.exe

O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe

O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files\McAfee Security Scan\3.8.130\McCHSvc.exe

O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe

O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)

O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: Norton Online Backup (NOBU) - Symantec Corporation - C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe

O23 - Service: NTI IScheduleSvc - NTI Corporation - C:\Program Files (x86)\NTI\Acer Backup Manager\IScheduleSvc.exe

O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Updatus\daemonu.exe

O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)

O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe

O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)

O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)

O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)

O23 - Service: Intel® Turbo Boost Technology Monitor 2.0 (TurboBoost) - Intel® Corporation - C:\Program Files\Intel\TurboBoost\TurboBoost.exe

O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)

O23 - Service: Intel® Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe

O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)

O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)

O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)

O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)

O23 - Service: WebDrive Service (WebDriveService) - South River Technologies, LLC - C:\Program Files\WebDrive\wdService.exe

O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)

O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

O23 - Service: Wsys Service (WsysSvc) - Wsys Co., Ltd. - C:\ProgramData\eSafe\eGdpSvc.exe

--

End of file - 14987 bytes

kape · 27 oktober 2013

Start Hijackthis op. Selecteer “Scan”. Selecteer alleen de items die hieronder zijn genoemd:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank

O2 - BHO: (no name) - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - (no file)

O3 - Toolbar: (no name) - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - (no file)

Klik op 'Fix checked' om de items te verwijderen.

Let op : Windows Vista & 7 gebruikers dienen HijackThis als “administrator” uit te voeren via rechtermuisknop “als administrator uitvoeren". Indien dit via de snelkoppeling niet lukt voer je HijackThis als administrator uit in de volgende map : C:\Program Files\Trend Micro\HiJackThis of C:\Program Files (x86)\Trend Micro\HiJackThis.

Download RSIT van de onderstaande locaties en sla deze op het bureaublad op.

Hier staat een beschrijving hoe je kan kijken of je een 32- of 64-bitversie van Windows heeft.

RSIT 32 bit (RSIT.exe)
RSIT 64 bit (RSITx64.exe)

Dubbelklik op RSIT.exe om de tool te starten.

Windows Vista, 7 en 8 gebruikers dienen de tool als "administrator" uit te voeren door middel van de rechtermuisknop en kiezen voor Als Administrator uitvoeren.
Vervolgens wordt de "Disclaimer of warranty" getoond, klik vervolgens op "Continue"
Wanneer de tool gereed is wordt er een kladblok bestand genaamd "Log" geopend.
Plaats de inhoud hiervan in het volgende bericht.

In je logjes zitten ook nog twee antivirusprogramma's (McAfee en GData). Die zullen elkaar eerder tegenwerken dan de veiligheid verhogen. Blijkbaar is GData de "actieve" scanner. Wil je even melden of dit zo is, dan nemen we - bij het verwijderen - ineens McAfee mee. Of omgekeerd, mocht je McAfee verkiezen boven GData.

Jade · 27 oktober 2013

Bedankt voor de snelle reactie. Ik heb inderdaad twee scanners. Alleen beide scanners zijn verlopen en niet meer actief. Na dit opgelost te hebben wil ik waarschijnlijk McAfee verlengen. Gdata mag dus wat mij betreft weg.

Hierbij de Log:

Logfile of random's system information tool 1.09 (written by random/random)

Run by Emmy at 2013-10-27 12:29:44

Microsoft Windows 7 Home Premium Service Pack 1

System drive C: has 262 GB (57%) free of 461 GB

Total RAM: 3948 MB (34% free)